Reference

Terms That Govern Your bk3 Account

These terms set out what you agree to when you open and use a bk3 account — covering deposits, withdrawals, account conduct and what happens if something goes wrong. Access and eligibility depend on your local law and the regions we currently support.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
bk3 Terms That Govern Your bk3 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned in a way that does not match what is written here, contact us directly. We respond through the channels below. Have your account ID and the relevant transaction reference ready when you write in — it speeds up the review.

Live Chat Open the chat icon from any page in your account. Our support team can clarify specific clauses and escalate account queries from there.
Email Support Send a detailed message to our support address. Include your registered bKash, Nagad or Rocket number so we can match your account quickly.
Account Message Centre For formal term-change notices, we write directly to your account inbox. Check it after any login to stay current on policy updates.
HOW WE OPERATE

How bk3 Handles Your Account Under These Terms

We keep your account data only for as long as it is needed for transaction records and compliance with the conditions under which your region is served. Account security relies on the mobile number you register with — OTP verification is required at login and at withdrawal. If you suspect unauthorised access, use the account lock option immediately and contact support to start a review.

Data Retention We retain account and transaction records for the period required by the conditions of the regions we serve. You may request a summary of your data through account support.
Account Security OTP verification is tied to your registered mobile number. Every withdrawal triggers a second check against the wallet — bKash, Nagad or Rocket — linked to your account.
Term Change Notices Material updates to these terms are sent to your account message centre before they take effect. We do not apply retroactive changes to completed transactions.
Requesting Changes To update registered details — including your linked payment wallet — contact support via live chat or email. Changes to payment methods require fresh wallet verification.

Common Questions About These Terms

Below are the questions we get most often about how these terms apply to your account. If your question is not covered here, reach out through live chat or the account message centre.

Yes. These terms cover all activity under your account — live casino rounds, slot sessions, and any sports markets you access, subject to regional availability.

Withdrawals must go to the wallet on file for your account. If you want to change to Nagad, contact support to complete the wallet verification process first.

We send a notice to your account message centre before any material change takes effect. Check your inbox after each login so you do not miss an update.

Yes. Accounts can be suspended for conduct that breaches these terms, including attempting to access the platform from a restricted region or providing false registration details.

Access depends on your local law and the regions we currently support. It is your responsibility to confirm that using this platform is permitted where you are located.

Contact our support team via live chat or email with your account ID. We will prepare a summary of the data we hold and send it to your registered contact details.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.