Reference

How bk3 Handles Your Personal Information

When you open an account on bk3, we collect only what we need to run your wallet, process payments via bKash, Nagad or Rocket, and keep your account secure.

Account data kept securebKash, Nagad, Rocket payment data handled carefullyYour right to request access or deletionNo data sold to third partiesContact us anytime to update your records
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bk3 How bk3 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account records, our support team handles these requests directly. Raise a privacy request through live chat, email or the in-app message form — each channel routes to the same team. We aim to acknowledge every request within one business day and resolve it as quickly as the verification steps allow.

Live Chat Start a chat from inside your account dashboard. Describe your data request and our team will open a case immediately and confirm the steps needed.
Email Support Send your privacy request by email with your registered mobile number as the subject line so we can locate your account quickly and respond accurately.
In-App Message Use the message form inside the bk3 mobile interface. Attach any relevant account detail and we will follow up once your identity is verified.
HOW WE PROTECT YOU

Data Security and Account Privacy Practices

Your account data sits behind SSL encryption in transit and is stored in encrypted form at rest. We run session checks that flag logins from unfamiliar devices, and each login requires OTP confirmation sent to your registered mobile number — the same number tied to your bKash, Nagad or Rocket wallet. Cookies on the site are limited to session management and basic analytics; no advertising cookies are placed without your acknowledgement. We retain account records for as long as your account is active, plus the period required under applicable rules — after which data is deleted or anonymised.

SSL Encryption All data moving between your device and our servers is encrypted in transit. Payment details for bKash, Nagad and Rocket are never sent in plain text at any step.
OTP Login Verification Every login triggers a one-time code to your registered mobile number. If you did not request it, the session is blocked and you can alert support immediately.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. No third-party advertising cookies are set without your acknowledgement.
Data Retention and Deletion Account records are kept while your account is open and for the period required by applicable rules. Once that period passes, your data is deleted or anonymised on request.

Common Questions About Your Privacy on bk3

These are the questions our account holders ask most often about how their personal data is handled. If your question is not covered here, reach out through live chat and we will respond directly.

We collect your name, registered mobile number and the wallet type you use — bKash, Nagad or Rocket. We also log OTP events and session data to protect your account from unauthorised access.

Yes. Your wallet number is stored in encrypted form and used only to process deposits and withdrawals. We never store your bKash or Nagad PIN — that remains with your wallet provider at all times.

You can. Send a data access request through live chat or email with your registered mobile number. We will verify your identity and then share a summary of what we hold on your account.

Contact support through live chat or the in-app message form. Once we verify your identity, we will delete or anonymise your data, subject to any retention period required under applicable rules.

No. We do not sell or rent your data. We share information only when it is necessary to process your payment through bKash, Nagad or Rocket, or when required by a lawful request from relevant authorities.

We use session cookies for login continuity and basic analytics cookies to improve the lobby experience. No advertising cookies are placed without your acknowledgement. You can manage cookie preferences in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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